Building Sustainable Future

CHARGEPOINT ASSURE WARRANTY

ChargePoint products are covered with the full warranty Assure program, the best in the industry

ChargePoint Assure:

As you begin the process of offering EV charging, you can have peace of mind with the ChargePoint Assure program. ChargePoint Assure Program is a one year parts, on-site labor warranty and station management service. If a charging station fails due to a manufacturing defect, the ChargePoint Support team will visit your site to repair or replace the station. With ChargePoint Assure, you get much more than just EV station repair. Assure also includes comprehensive station management and service level features that provide you with:

Unlimited software configuration changes
98% annual uptime guarantee
1 business day response time to station failures
Monthly summary reports and detailed quarterly detailed reports of your station’s performance metrics
Proactive station monitoring and dispatch
Labor coverage for station equipment issues typically not covered by warranty such as vandalism, abuse and accidents caused by reckless drivers or snow plows

Assure offers the most comprehensive station maintenance and management program in the industry. Want more years of worry-free support? You can purchase additional years of ChargePoint Assure coverage.